Dear Ruby and Daniel,
we would like to thank you for the wonderful experience we had travelling 21 days in Vietnam. Visiting your country gave us awesome sensations, and the added value was the customized organisation we received from you. We have a pleasant souvenir of our guides that helped us to learn a lot about Vietnam, especially you, Ruby, and Mr. Thop from Lao Cai, Mr. Le Cong Minh from Hue and Miss Dove from HCMC, very competent and passionate about their job. They did their best to meet our needs. Thanks to your organization, we felt not stressed and we enjoyed our free time like we wanted to do.
The highlights of our tour have been: the fabolous Halong Bay 3 days cruise on Dragon Pearl Junk (everyone really must try!), the homestays in Ta Van village and in the Mekong Delta, Bac Ha Sunday market, the fantastic Palm Garden Beach Resort in Cua Dai Beach, where we had an upgrade to the bungalow sea view, more than we expected, the charm of the two capital, Hanoi and HCMC, so different cities and so enchanting! But really we liked every site we visited!
We knew that we could count on you in every moment, we had proof of it, and we really appreciated that, when there was a change of hotel in Bac Ha (we did not stay at the hotel expected because of a sudden cancellation from the hotel) you were so prompt to compensate us with a dinner free. And more, we enjoyed very much the Vietnamese cuisine of your selected restaurants.
We’ll recommend Origin VN Travel to our friends.
The only suggestion we give you is updating your itineraries, the tours often take place in a different way. We’ll try to send you our itinerary as we done it.
Have good luck for a bright future!
Stefania and Paolo, Rome, Italy
Everything you arranged for us was fantastic. The driver to Halong Bay was very careful and safe. The guides were all informative and most helpful. The girl in Hoi An lost her receipts but we saw everything. The best bits were Mekong Delta cycle and Hi was very kind. The sailing in Ha Long Bay will always be remembered by us and the food and service wonderful.
Till next time
Andrew flannigan,United Kingdoom
Not much to add to our questionnaire responses. It was a great holiday and we enjoyed it immensely. The guides were all good and all arrangements were made promptly and efficiently as per the itinerary.
Only one additional point: the Flower Garden was not a good example of a four star hotel – suggest you use others
We shall recommend your company to others.
Ian and Cindy
Ian and Cindy,Australia
Hello, We visited Vietnam on March 2nd - 18th. Me and my friend Danute would like to thank your guide NGUYEN XUAN THO. He provided the best service, was very carrying an polite. Such a wonderful person, would recommend to anybody to go on tour with him. Our best regards goes to your office and your guide THO. Thank you!
Ms. Nida Lukaseviciene,Baltijos aikste, 9 - Lithuanian
We’d like to thank Ruby for making our trip go so smoothly. Getting 12 people to move on time isn’t an easy job, but a piece of cake for Ruby. Always a cheerful smile first thing in the morning no matter if it were 5:30 am (waking up in an overnight train).
Half way through our organised trip, we decided to change our plans. Ruby immediately had a number of options for us. When we’d decided what we wanted to do, a few phone calls later and Ruby had pretty much everything sorted out. Pretty cool.
The trip overall was great fun and varied – from the luxury of a tourist junk in Ha long bay to the more basic “homestay” of Sapa.
So thanks Ruby for helping to make it one very memorable and enjoyable trip.
Keith and Anne-Marie,Valence, France
Hi Daniel and Ruby
We’ve been home nearly 3 weeks and back hard at work. So sorry for the late email but we – Simon, Maia and I – wanted to say thank you for the great holiday you organized for us. We enjoyed it all so much (well, the 20 hour train trip to Da nang was a bit long – tell other tourists not to do that journey) especially the Sapa trek and the boat on Halong bay that you made happen.
Our real highlight was meeting your lovely families and making friends with you. Thanks so much for your thoughtfulness, generosity, good communication and all the fun. We’ve delivered the coffee and lovely munchies to your other friends here in New Farm.
I’ve attached the photos we took when we were all together. Very best wishes.
Rosemary Lancaster, Simon Cavendish and Maia Caven,Australia
My trip with your company was the absolute highlight of my time in Vietnam.
Everything went exactly to plan and the timing of everything from the pick up @ my hotel to the delivery back.
The junk it’s self was lovely, the weather was perfect & our English speaking guide was terrific.
The food was better than I could have expected & all the crew were almost invisible & just perfect.
So, yes, I very much enjoyed my trip & will tell many people about your company.
In addition I will contribute my comments to TripAdvisor. As you know, that carries a lot of opinion.
So thank you & I hope I can sail with you again one day soon.
we have very much enjoyed our trip so far, especially HCMC and the Vietnamese food. The three days in Cambodia have also been amazing. Thai is a very good guide and we have learned a lot about the history of his country.
Regarding the visa letter, I already though that it was not your fault but the boarder control officers' way of making more money. Maybe you can at least prevent that it also happens to other of your tourists with the information we provided.
Sent: Sunday, March 16, 2014 7:45 PM
To: Sales Origin Travel
Subject: AW: RE: RE: Vietnam trip for Ulrike Rondorf Code O1603A.14- new code O1803.14 - NEW VISA LETTER
thanks for clarifying!
We have arrived well in HCMC. However, we had trouble with our visa letter as it said on the document 16.3. - 16.4. which according to the office is one month and one day. So we had to pay 95 instead of 65 USD per person.
Thank you for organising our trip which was wonderful – I have put a report on Tripadvisor 2 days ago which recommended your agency and your work.
We enjoyed our time in Vietnam and were particularly happy with the way my Mother was assisted in and out of vans etc. We were also very happy with all our guides and drivers.
The only thing I would do differently next time is a longer stay in Hue (at the beautiful Hotel Morin) and a different place to stay in Hoi an as the Palm Gardens resort was not very good – the rooms were not very clean, the minibar and spa charges were very expensive and there was much noise in our rooms. It was definitely not 5 star but the staff were very friendly and helpful though.
Thank you again for all our organising and we hope to be back in a few years again as we love Vietnam!
Dear Origin Travel Team,
“Each day was packed with fun. Mr Ruby, our leader was extremely knowledgeable and very proud of his country. In Halong Bay, we were given more variety than expected and the chefs never failed to amaze us with the type of meals and decorations created from our boat. Mr Ruby manage to keep all of the logistics running very smoothly so all we had to do was enjoy ourselves. Overall, it was one of the most amazing trips I have been on and would have no doubt in recommending Mr Ruby’s tours to anyone. I would also like to pass a huge Thank you to Mr Ruby and his team for all of their efforts and educating our group (8 Aussie girls) on his beautiful country.”
Hannah Baldry,Communications Officer Metropolitan Water (SYDNEY)
Greetings. In between we are safe and sound back in the Netherlands. We like to thank you once again for the excellent Grand Package Tour. We are experienced travelers but we never did a trip which was so well organized. We got a good impression of your beautiful country and its charming people and we will recommend Origin Travel to our friends and once we?ll be back.
Sandra ,68 Arataki Road, New Zealand