On behalf of myself and my wife, my brother and sister in law, we would like to thank you for the professionalism of your company and how you organized and implemented our visit to Vietnam.
From every stand point, the air conditioned vans, the drivers, the guides, the entire program was conducted professionally and on time.
I personally want to thank you for loaning me your Nikon camera body when my camera stopped functioning. I do not know what I would have done had I gone to Halong Bay without a camera. I will send you some pictures when I return to Toronto.
On behalf of all of us, I also wish to thank you for going the extra mile to facilitate our kosher kitchen on board the junk in Halong Bay; the pots and pans, the knives and utensils, and the total cooperation of the kitchen staff made this a most memorable experience.
I will not hesitate to recommend you to anyone who asks….Origin Vietnam Travel is great!!!
All the best
David Woolf, USA
we have very much enjoyed our trip so far, especially HCMC and the Vietnamese food. The three days in Cambodia have also been amazing. Thai is a very good guide and we have learned a lot about the history of his country.
Regarding the visa letter, I already though that it was not your fault but the boarder control officers' way of making more money. Maybe you can at least prevent that it also happens to other of your tourists with the information we provided.
Sent: Sunday, March 16, 2014 7:45 PM
To: Sales Origin Travel
Subject: AW: RE: RE: Vietnam trip for Ulrike Rondorf Code O1603A.14- new code O1803.14 - NEW VISA LETTER
thanks for clarifying!
We have arrived well in HCMC. However, we had trouble with our visa letter as it said on the document 16.3. - 16.4. which according to the office is one month and one day. So we had to pay 95 instead of 65 USD per person.
My trip with your company was the absolute highlight of my time in Vietnam.
Everything went exactly to plan and the timing of everything from the pick up @ my hotel to the delivery back.
The junk it’s self was lovely, the weather was perfect & our English speaking guide was terrific.
The food was better than I could have expected & all the crew were almost invisible & just perfect.
So, yes, I very much enjoyed my trip & will tell many people about your company.
In addition I will contribute my comments to TripAdvisor. As you know, that carries a lot of opinion.
So thank you & I hope I can sail with you again one day soon.
Hi Daniel and Ruby
We’ve been home nearly 3 weeks and back hard at work. So sorry for the late email but we – Simon, Maia and I – wanted to say thank you for the great holiday you organized for us. We enjoyed it all so much (well, the 20 hour train trip to Da nang was a bit long – tell other tourists not to do that journey) especially the Sapa trek and the boat on Halong bay that you made happen.
Our real highlight was meeting your lovely families and making friends with you. Thanks so much for your thoughtfulness, generosity, good communication and all the fun. We’ve delivered the coffee and lovely munchies to your other friends here in New Farm.
I’ve attached the photos we took when we were all together. Very best wishes.
Rosemary Lancaster, Simon Cavendish and Maia Caven,Australia
We’d like to thank Ruby for making our trip go so smoothly. Getting 12 people to move on time isn’t an easy job, but a piece of cake for Ruby. Always a cheerful smile first thing in the morning no matter if it were 5:30 am (waking up in an overnight train).
Half way through our organised trip, we decided to change our plans. Ruby immediately had a number of options for us. When we’d decided what we wanted to do, a few phone calls later and Ruby had pretty much everything sorted out. Pretty cool.
The trip overall was great fun and varied – from the luxury of a tourist junk in Ha long bay to the more basic “homestay” of Sapa.
So thanks Ruby for helping to make it one very memorable and enjoyable trip.
Keith and Anne-Marie,Valence, France
Greetings. In between we are safe and sound back in the Netherlands. We like to thank you once again for the excellent Grand Package Tour. We are experienced travelers but we never did a trip which was so well organized. We got a good impression of your beautiful country and its charming people and we will recommend Origin Travel to our friends and once we?ll be back.
Sandra ,68 Arataki Road, New Zealand
Thank you to Ruby Le and Origin Travel
How fortunate were we to choose Origin Travel for our Vietnam side trips. November 2011 was our first trip to Vietnam. We’d read guide books and searched the internet but still had to decide on a company without firsthand knowledge. We chose Origin because the Halong Bay tour seemed appropriate for us. Thus we met Mr Ruby Le and what a wonderful advantage that proved to be. Before leaving Australia we had exchanged several emails so we knew exactly what to expect ( and indeed everything was just as outlined). The great help Ruby offered led us also to choosing his Sapa tour.
We could not have been happier with both the tours. Transport, accommodation, food and the guides were all of a very high standard. The guides spoke good English and were knowledgeable. We used private cars for the travel and were very impressed with the careful drivers. We are older travellers and our needs were well met.
Halong Bay . The drive to Halong was interesting and photo stops were made. Access to the boat was very smooth and efficient. A night on the Red Dragon junk was memorable. The side trips were excellent, the food was delicious, the guide and other staff on the boat were very friendly and helpful.
Sapa . Mr Ruby Le escorted us to the station in Ha Noi and put us on the train with helpful information. The carriage was just as we ordered and the train trip quite comfortable. We were met at Lao Cai, taken to breakfast and then to the market at Coc Ly. All praise to the very careful driver and the guide who was most helpful. The hotel in Sapa , Chau Long, was very well located, with lovely views over the valley, very comfortable and with excellent breakfast. Trips to villages, adjusted to meet our physical needs, were most enjoyable.
We have only praise and complete satisfaction with two trips with Origin Travel in November 2011. Mr Ruby Le proved to be not just an efficient and reliable organiser, but also of great assistance in resolving a personal issue unrelated to the tours.
We would particularly like to comment on the extra special assistance given to us by Mr Ruby Le. We would highly recommend Origin Travel for reliability, careful planning, competent and very helpful staff. Many thanks Ruby for making our trips so enjoyable.
Teng and Eril Tan,Melbourne, Australia.
Good morning Ruby,
We had a wonderful trip, thank you for everything! There was a lot of fog in Halong Bay for our trip but we were lucky that our trip did not get cancelled. Everybody aboard the boat was really nice and it was really comfortable and we really enjoyed all the activities and the kayaking and the food was delicious!
Thank you again,
Here we are back at home after very long flights.
From all family we want to thank for your amazing support. You and your company, Origin Vietnam, has done a wonderful job from hotel selections, tours, guidance, restaurants, and assistance. We got the friendly vietnameese people and their country in our hearts.
And, let me tell you, your nice program to support schooling for the Cong Dam fishing village is something that give to tourists the real sense of visiting spectacular landmarks and putting a small sand grain for future generations. This has been a great experience and a regarding opportunity to share with kids from this beatiful area. Your campaign is certainly a nice program that says a lot about your great sense for supporting your nice country. Please, keep same enthusiasm and your dream will be a reality in the near future. Count with us to spread your ideas and get the support needed for these kids.
Not much to add to our questionnaire responses. It was a great holiday and we enjoyed it immensely. The guides were all good and all arrangements were made promptly and efficiently as per the itinerary.
Only one additional point: the Flower Garden was not a good example of a four star hotel – suggest you use others
We shall recommend your company to others.
Ian and Cindy
Ian and Cindy,Australia